Dental Clinic Review Reply Pack (5 Scenario Templates)
Future patients read your replies more carefully than the reviews themselves; these templates turn even 1-star attacks into public proof of professionalism while staying privacy-safe.
prompt
Write 5 Google review reply templates for {clinic_name}, a dental clinic, in a tone that is {brand_tone}. Cover 5 scenarios: a glowing 5-star review, a 5-star rating with no text, a 3-star 'long wait time' complaint, a 1-star angry review about {common_complaint}, and a review praising a specific staff member. Each reply: under 70 words, thanks the reviewer by situation rather than copy-paste, addresses the issue without admitting medical fault or discussing any treatment details publicly, invites offline follow-up via {contact_channel} where appropriate, and signs off warmly from the clinic team. Add a one-line 'what NOT to say' note per template to stay safe on patient privacy.
Variables
This prompt uses the variables below. Fill them in when you hit Copy — anything left blank keeps its {placeholder}.
- {clinic_name}Clinic name
- e.g. 微笑樹牙醫
- {brand_tone}Brand tone
- e.g. 溫暖專業、像家庭醫師
- {common_complaint}Common complaint
- e.g. 覺得收費太高
- {contact_channel}Offline contact channel
- e.g. 診所 LINE 官方帳號
Use case
Dental and clinic managers who freeze every time a negative Google review lands and need a safe, warm reply fast.
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